topic Re: Cannot Resume Activation in Get Support

Cannot Resume Activation

abc123456 — Sat, 21 Oct 2023 15:10:35 GMT

I'm a new customer. I successfully login into my account and click "Resume Activation" button. However, it takes me back to the login page which I cannot go through: login/password are constantly reported as incorrect.

Re: Cannot Resume Activation

Dunkman — Sat, 21 Oct 2023 15:12:09 GMT

@abc123456

Are you finishing your activation on the PM mobile app?

If you started your activation process on the website, you will need to download the PM app to finish activation.

Re: Cannot Resume Activation

Chalupa_Batman — Sat, 21 Oct 2023 15:50:11 GMT

Exactly as @Dunkman said. Download the app via WiFi and log in to it using your credentials you just used online. It will try to send a 6 digit code to your phone which clearly you don't have, there is an option that will say "Didn't get code" and click on it and use the option to send to email. Once that's done, you have to continue signing up using the app. Once you're in and signed up, it's time to start saving money!!!