topic Re: Phone number transfer problem in Get Support

Phone number transfer problem

Marco_GC — Sat, 21 Oct 2023 16:11:26 GMT

I have transfered from Fizz to Public Mobile. I didn't respond to Fizz's message to accept the transfert in time, so they cancelled it on their side. I called them and they said that Public Mobile has to remake a demand for the transfert. I have already tried the automatic phone system 1-844-232-xxxx, but when I enter my phone number it says that there is no number corresponding to that one. I need urgent help.

Re: Phone number transfer problem

hairbag1 — Sat, 21 Oct 2023 15:49:47 GMT

@Marco_GC

you need to contact a CSA for their help. Click this link to start that process.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone number transfer problem

Marco_GC — Sat, 21 Oct 2023 15:55:19 GMT

Thank you!