topic Sim card issue in Get Support

Sim card issue

Memphis510 — Sat, 21 Oct 2023 13:37:32 GMT

I purchased a sim card that I'm trying to set up on my son's phone, using my email account. I think I may have done something incorrectly as I'm unable to get it to work. I purchased a subscription plan thats attached to my email but I can't get the sim to work with it. Please help.

Re: Sim card issue

softech — Sat, 21 Oct 2023 13:53:16 GMT

@Memphis510

what phone do you have? does it only showing SOS? You can try on another phone and see if it connects to PM network.

If it does and just not connecting, try click Reset All Networks

Re: Sim card issue

HALIMACS — Sat, 21 Oct 2023 13:56:09 GMT

@Memphis510

Do you have active service here under that email address?

The reason I ask is you can only have one account/service per email address so you will need to set up another email for other accounts.

Re: Sim card issue

Phil_Adelphus — Sat, 21 Oct 2023 13:56:17 GMT

@Memphis510 Just to clarify, you're trying to set up two accounts with the same email address?

Re: Sim card issue

Memphis510 — Sat, 21 Oct 2023 14:12:22 GMT

No, one account with one email address

Re: Sim card issue

Memphis510 — Sat, 21 Oct 2023 14:13:28 GMT

I don't but I set up the subscription under that email. I believe I may have accidentally set it up for eSim vs. a sim card.

Re: Sim card issue

Memphis510 — Sat, 21 Oct 2023 14:13:51 GMT

Samsung Galaxy s10 is the phone.

Re: Sim card issue

hTideGnow — Sat, 21 Oct 2023 14:24:41 GMT

hi @Memphis510

And you have a physical SIM card with you? Do you remember you putting the SIM card number during the subscription process

You can submit a ticket with CS agent and they can help to check if a physical sim was used or update the SIM card number

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card issue

Memphis510 — Sat, 21 Oct 2023 14:36:36 GMT

I have a physical sim card but didn't put it in the phone during the subscription process. I put it in afterwards.

Re: Sim card issue

Memphis510 — Sat, 21 Oct 2023 14:42:57 GMT

We’ve noticed you have an active Public Mobile service and would like to confirm your full access. A 6 digit code associated with your EverSafe ID will be sent to

phone numberWe will need you to confirm this number."

It says this when I sign in. I have the number set up but no access to the number itself, if that makes sense.

Re: Sim card issue

hTideGnow — Sat, 21 Oct 2023 14:57:02 GMT

hi @Memphis510

click this now and submit ticket

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437