topic Re: Text messages not working in Get Support

Text messages not working

Sachin666 — Sat, 21 Oct 2023 00:29:04 GMT

After i ported my number i still cannot receive any text messages andci don't understand why, this has literally never happened before, do u need to change my number please help,

Re: Text messages not working

Chalupa_Batman — Sat, 21 Oct 2023 00:32:02 GMT

Hi @Sachin666

When you ported over, did you get a text message from your other provider asking permission to port number? Did you reply yes? Also, if you put your old providers SIM card in, do you see their name up top and can you still make calls?

Re: Text messages not working

Sachin666 — Sat, 21 Oct 2023 00:34:09 GMT

I texted yes the old sim cardchad been destroyed

Re: Text messages not working

HALIMACS — Sat, 21 Oct 2023 00:34:24 GMT

That shouldn’t happen @Sachin666

try rebooting, resetting network connections and removing and reinserting SIM card

Re: Text messages not working

Sachin666 — Sat, 21 Oct 2023 00:36:14 GMT

I noticed ot on verification text i dont receive should i just change my number

Re: Text messages not working

Chalupa_Batman — Sat, 21 Oct 2023 00:37:28 GMT

I'll send you the porting team number and they can fix it for you. Look up at your mail box.

Re: Text messages not working

softech — Sat, 21 Oct 2023 00:38:48 GMT

@Sachin666

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Text messages not working

Sachin666 — Sat, 21 Oct 2023 00:41:01 GMT

When i did have the old sim yez it would take and receive calls and text on my whatever phone had rhe sim, i contacted shaw to they said it was public mobile responsibly

Re: Text messages not working

Chalupa_Batman — Sat, 21 Oct 2023 01:32:47 GMT

Like I mentioned before, scroll up to the top right corner and you will see the mail box with the number you need to call. It might be too late in the evening but try tomorrow morning.