topic Locked out in Get Support

Locked out

Joe15 — Sat, 21 Oct 2023 00:28:01 GMT

Hi CS_Agents, please help. I have been locked out of my account all day. Waited 3 hours and the system keeps rejecting my information. I had to create a new account to post this.

Re: Locked out

Chalupa_Batman — Sat, 21 Oct 2023 00:30:34 GMT

HI @Joe15

To reach an agent click on this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the top right corner for their reply.

Re: Locked out

Joe15 — Sat, 21 Oct 2023 00:31:44 GMT

Just did, thank you.

Re: Locked out

HALIMACS — Sat, 21 Oct 2023 00:36:13 GMT

@Joe15

Try clearing cache and cookies and using an incognito/private tab to login

if available, use laptop or desktop to login

Re: Locked out

Joe15 — Sat, 21 Oct 2023 00:37:41 GMT

I tried all of that to no avail. The locking out system is too faulty. Particularly for a self-serve service like Public Mobile.

Re: Locked out

Chalupa_Batman — Sat, 21 Oct 2023 00:38:34 GMT

Just for the record @Joe15 I use the app for everything. It's never failed me so far.

Re: Locked out

Joe15 — Sat, 21 Oct 2023 00:40:59 GMT

Never downloaded it before and it's impossible to login now since of course I'm logged out. I will try once I get a response from CS_Agent.

Do you know if there is a way to see the status of the ticket? I sent a PM using the link, but I can't even find the conversation on my profile to confirm the message was received.

Re: Locked out

Chalupa_Batman — Sat, 21 Oct 2023 01:35:46 GMT

Once a CS Agent helps... download via WiFi if you want.

If you click on the Sent, it will show you sent it. Don't worry... it might be a bit before they get to you or may get to you in the morning. I always find later in the evening a very slow response as they have little to no staff on this late. Then again, it might be in the morning.