topic Re: Outgoing calls in Get Support

Outgoing calls

paisaottawa — Fri, 20 Oct 2023 22:28:07 GMT

I just registered today and my number was transferred. I cannot make outgoing calls but I can only receive inbound calls.
I need help with this issue.

Thank you for your help.

Re: Outgoing calls

hairbag1 — Fri, 20 Oct 2023 22:31:52 GMT

@paisaottawa

did you follow all the required steps to successfully port in to PM ?

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

additional...

https://www.publicmobile.ca/en/bc/get-help/articles/number-transfer-port-troubleshooting

Re: Outgoing calls

Chalupa_Batman — Fri, 20 Oct 2023 22:56:00 GMT

Hi @paisaottawa

If you insert the SIM card of your previous carrier, do you see their name at the top of the phone and can you still make calls? Try and let us know.

Re: Outgoing calls

paisaottawa — Fri, 20 Oct 2023 23:00:07 GMT

I always kept my SIM card (from previous provider) during the activation process. I still have it on my phone. I can receive calls but not make calls.

Re: Outgoing calls

Chalupa_Batman — Fri, 20 Oct 2023 23:06:31 GMT

OK. So if you can receive calls but not make them, it sounds like the port didn't go through. @hairbag1 will send you the porting number so this can get resolved for you.

Re: Outgoing calls

hairbag1 — Fri, 20 Oct 2023 23:10:38 GMT

@paisaottawa

look at the little envelop icon on top right side of this page should be highlighted.

Re: Outgoing calls

paisaottawa — Fri, 20 Oct 2023 23:21:46 GMT

There is no envelop icon on the top of this page.

Re: Outgoing calls

softech — Fri, 20 Oct 2023 23:28:11 GMT

@paisaottawa

click on the avatar on top right to bring up the menu and select My Message. Or use this direct link

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Outgoing calls

paisaottawa — Fri, 20 Oct 2023 23:28:16 GMT

Please do.Thank you!