topic Re: Services don't work in Get Support

Services don't work

DK56 — Fri, 20 Oct 2023 23:02:43 GMT

I recently purchased the U.S. roaming/ talk-and-text package to use in the States, however it didn't work at all. The customer service page is also broken, and apparently this is the only way to contact customer support. I'm requesting a refund on my U.S. roaming add-ons on my account, as they don't work. Thank you!

Re: Services don't work

dust2dust — Fri, 20 Oct 2023 23:03:53 GMT

Are you still in the states? Was this a re-buy after already having roaming?

Re: Services don't work

hTideGnow — Fri, 20 Oct 2023 23:04:46 GMT

hi @DK56

try connect to T-Mobile and AT&T and see if it works

if it connects to T-Mobile and not making calls, change the network mode to 2G and try again

Re: Services don't work

hairbag1 — Fri, 20 Oct 2023 23:05:06 GMT

@DK56

use this link to message the CSA folks and request credit rather than refund...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Services don't work

DK56 — Fri, 20 Oct 2023 23:05:39 GMT

Thanks for the replies. No, I'm back in Canada now. I tried to purchase the add-on multiple times, but only one instance was billed on my account. Would anyone here know the process to enter for getting refunded?

Re: Services don't work

hTideGnow — Fri, 20 Oct 2023 23:06:49 GMT

hi @DK56 yes, submit ticket to CS agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Services don't work

dust2dust — Fri, 20 Oct 2023 23:08:30 GMT

As above. Too bad you didn't come here for help while you were there.

Adding - it's why I asked the couple questions. No point wasting time troubleshooting when you're not there.