topic Re: Customer service in Get Support

Cs_agent

Ron112 — Fri, 20 Oct 2023 20:12:21 GMT

Hi i need the account closed and payment refunded to the card. I made another acoount andported my number successfully over the phone with the porting department

Cs_Agent

Ron112 — Fri, 20 Oct 2023 20:14:16 GMT

Hi i need the account closed and payment refunded to the card. I made another acoount andported my number successfully over the phone with the porting department

Re: Cs_Agent

JRod — Fri, 20 Oct 2023 20:15:25 GMT

@Ron112

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Cs_agent

kb_mv — Fri, 20 Oct 2023 20:19:08 GMT

@Ron112 wrote:
Hi i need the account closed and payment refunded to the card. I made another acoount andported my number successfully over the phone with the porting department

Edit: Do you mean you made another PM account? If so just contact customer service as outlined below.

@Ron112 If you ported your number to another provider, your account is automatically closed. No refunds for part month not used as PM is a pre paid service. You can message customer service to have them confirm ot though.

To contact a Customer Service Rep you can send them a private message at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon for replies.

Re: Cs_agent

Ron112 — Fri, 20 Oct 2023 20:20:53 GMT

Yes i made another public mobile account please close thise one and issue refund

Re: Cs_agent

kb_mv — Fri, 20 Oct 2023 20:21:52 GMT

@Ron112 wrote:
Yes i made another public mobile account please close thise one and issue refund

@Ron112 You are communicating here with customers like yourself. You need to contact customer service as outline in my post above.

Account closure

Ron112 — Fri, 20 Oct 2023 20:26:57 GMT

Hi i need this account closed and payment refunded. I made another public mobile account because this account could not port my number over

Re: Account closure

kb_mv — Fri, 20 Oct 2023 20:28:40 GMT

@Ron112 wrote:
Hi i need this account closed and payment refunded. I made another public mobile account because this account could not port my number over

@Ron112 This is your 3rd posting about this. Making more won't get it done any quicker. You need to contact customer service. We can't help you as we are customers like you.

To contact a Customer Service Rep you can send them a private message at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon for replies.

Re: Account closure

hTideGnow — Fri, 20 Oct 2023 20:31:56 GMT

hi @Ron112 usually there is no refund. But since yuu created multiple accounts by mistake, they might help. Please submit ticket with CS agent and ask

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer service

Ron112 — Fri, 20 Oct 2023 20:38:56 GMT

What do you want me to do i can’t submit the button does not work

Re: Customer service

dust2dust — Fri, 20 Oct 2023 20:44:54 GMT

The links provided in your other threads go to a page with the agent username pre-filled. Then you fill in the subject and body and send.

Re: Customer service

hTideGnow — Fri, 20 Oct 2023 21:10:36 GMT

hi @Ron112 message CS agenf here to submit ticket

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But wsnt to share the issues, will try to help

Re: Customer service

Ron112 — Fri, 20 Oct 2023 21:15:23 GMT

Its just says private with a arrow going up and there nothing to click on and respond.

Re: Customer service

HALIMACS — Fri, 20 Oct 2023 21:18:40 GMT

@Ron112

when you click on this link below, it will take you to the private message page to create a message to send. Fill in the subject. Then fill in the body of the request. Then tap send.

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.