topic Re: Stuck on ESim activation for new account. in Get Support

Stuck on ESim activation for new account.

Em0987 — Sat, 21 Oct 2023 03:53:32 GMT

I signed up with public mobile and everything was well and good until the activation. I have the newest iPhone15 Pro which is a poster child for the eSim. Please let me know what can be done as I have already paid.

Re: Stuck on ESim activation for new account.

dust2dust — Fri, 20 Oct 2023 20:55:09 GMT

Did you do all this in the app? Did you restart the phone? Did you set the esim as the active sim?

Re: Stuck on ESim activation for new account.

hTideGnow — Fri, 20 Oct 2023 21:00:29 GMT

hi @Em0987 you were using the app to activate? did the spp said it tried to install the eSIM? Or if check if you have the Welcome email, there isna QR code for esim installation and you can do it yourself

Re: Stuck on ESim activation for new account.

Em0987 — Fri, 20 Oct 2023 21:12:00 GMT

I did all of this on the app...

Re: Stuck on ESim activation for new account.

Em0987 — Fri, 20 Oct 2023 21:14:19 GMT

I log in, the app just shows the error. No QR codes on the email.

Re: Stuck on ESim activation for new account.

HALIMACS — Fri, 20 Oct 2023 21:16:15 GMT

@Em0987

Reach out to customer support

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here

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Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Stuck on ESim activation for new account.

Em0987 — Fri, 20 Oct 2023 23:03:50 GMT

If anyone on an iPhone 15 Pro runs into an issue like this. Check if your phone has a Carrier Lock. Somehow even when I bought my phone upfront there was a Carrier Lock.

i just needed to restart my phone and resume the activation once again. I hope this helps anyone who runs i to this issue.