topic Re: Login Issues in Get Support

Login Issues

Juan1979 — Fri, 20 Oct 2023 17:28:08 GMT

I can't log in to my account, Is there any known issues??

JRod — Fri, 20 Oct 2023 17:37:08 GMT

I was just able to login on the mobile app without issue.

What error are you getting?

When was the last time you were able to successfully login to your account?

Type in all account details manually as using a password manager and having the details autofill can cause issues.

You can try clearing your browser cache and data and then opening an incognito window to attempt to login again.

Meow — Fri, 20 Oct 2023 17:40:30 GMT

No issues here (using computer).

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

BKNS27 — Fri, 20 Oct 2023 18:12:40 GMT

Make sure you don’t use autofill with your email and password. There will be a checkmark to the right of both then you are OK to go.

LitlLdy — Fri, 20 Oct 2023 18:50:26 GMT

@Juan1979 wrote:
I can't log in to my account, Is there any known issues??

@Juan1979 , are you still unable to login to your account?

I am able to login to my account using the Safari browser on my iPad & I can login to the app!