topic Re: Refund in Get Support

Refund

won — Fri, 20 Oct 2023 17:22:58 GMT

Hi, I have just recently purchased esim plan, and I realize that is not available for my phone.

Can I able to change sim plan if not can I able to cancel and repurchase with sim plan?

Email account is xxxxxxxxxxxxxxxxxxxx

Re: Refund

hTideGnow — Fri, 20 Oct 2023 16:19:29 GMT

hi @wonuf yiu need refund submit ticket with CS agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

but you can get a physical sim from Telus or Koodo store or Amazon and ask agent to help to update it to physical sim instead

Re: Refund

LitlLdy — Fri, 20 Oct 2023 16:24:09 GMT

@won , please don’t post any private information on here this is a public/open forum for everyone to see. Edit your post by clicking in the v to remove your email address please.

Re: Refund

JRod — Fri, 20 Oct 2023 16:24:17 GMT

@won

If you are a new customer the eSIM would be free. So no refund will be necessary for that. You can simply purchase a new SIM from a local telus store or from Amazon which is often cheaper and offers way faster shipping.

https://www.publicmobile.ca/en/qc/pick-up-sim

https://www.amazon.ca/dp/B06X9ZGDWG

Once you have a SIM card in hand you can message customer service to apply the SIM card to your account and then you can finish the activation process.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Refund

BKNS27 — Fri, 20 Oct 2023 18:26:02 GMT

@won

🤦‍♂️ Another member who didn’t do their research about their phone before subscribing with eSIM to find out their phone is not compatible.

The word FREE attract new members!

Refund on the free eSIM with a subscription?
You need to purchase a SIM from Amazon for $4.99 or Canadian Cell Supplies online for $3.99 with fast shipping. If you order from PM…it could take up to 3 weeks to arrive.