topic Re: esim in Get Support

esim

Reid24 — Fri, 20 Oct 2023 16:50:33 GMT

I setup a new plan on my daughters phone, the mistake i made was i was using my iPad to do it instead of her phone, now the esim attached to the iPad and i can confirm her new account as the number wont work on her phone to give the security code. Can I transfer the esim to her Phone from my iPad ?? Tia

Re: esim

JRod — Fri, 20 Oct 2023 16:53:59 GMT

@Reid24

Unfortunately not. eSIM’s cannot be transferred from device to device without a repurchase of $5 but I’d suggest reaching out to customer service and seeing if they can perhaps make an exception and re-issue one to you so you can manually add it to the intended device with the QR code.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: esim

hTideGnow — Fri, 20 Oct 2023 16:56:44 GMT

hi @Reid24 esim is one time use . you need to buy a new one

BUT, maybe agent would be nice and send yiu a new one free. Submit ticket with CS agent and ask

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: esim

Reid24 — Fri, 20 Oct 2023 16:56:59 GMT

Thank you so much i will.

Re: esim

Reid24 — Fri, 20 Oct 2023 16:57:30 GMT

Thank you very much i will.

Re: esim

JRod — Fri, 20 Oct 2023 17:00:23 GMT

@Reid24

If you end up having to re-purchase an eSIM you can do so by:

1. Downloading the PM app on the intended device

2. Login to your account and navigate to the Subscription and Add-on’s tab

3. Scroll down and select “Shop SIM Card Now”.

But I’m hopeful that Customer Service will be able to help you out 🙂

Re: esim

Reid24 — Fri, 20 Oct 2023 17:03:22 GMT

That doesn’t work as i cant verify my new account because public mobile security code verification wont send to her phone because i attached the esim to my iPad instead of her phone, thank you

Re: esim

JRod — Fri, 20 Oct 2023 17:16:34 GMT

Just was outlining the steps if customer service isn’t able to re-issue a eSIM without charge. Please do not attempt to purchase an eSIM until you get a response back from them.

If your account properly activated you might be able to login to the account by hitting the didn’t receive code option when asked to provide the two-factor code and having it sent to your email:

But since your account is brand new and you might not be fully activated yet so this might not be an option. Regardless customer service will get you sorted! 🙂

Re: esim

Reid24 — Fri, 20 Oct 2023 17:12:51 GMT

Thank you, all i have is a resend code option, as your correct I’m not fully activated .

Re: esim

hTideGnow — Fri, 20 Oct 2023 17:22:41 GMT

hi @Reid24 yes, you picked eSIm and it won't fully activated without esim installation

Submit ticket with CS agent and see what option you have. Going back physical im is definitely one