topic unlimited call plan > fully paid > system blocking outgoing calls in Get Support

unlimited call plan > fully paid > system blocking outgoing calls

iceboxlogic — Fri, 20 Oct 2023 16:35:51 GMT

We switched plans from $15 (100mins talk) to $25 (unlimited talk) two months ago. We've had two months failed service: we're paid up and confirmed paid up but the system is still locking us out after 100mins—two months in a row. Really annoying. What's the fix for this? Thanks!

Re: unlimited call plan > fully paid > system blocking outgoing calls

HALIMACS — Fri, 20 Oct 2023 16:41:14 GMT

@iceboxlogic

first of all, make sure to hit those little refresher icons on the self-serve page to ensure you’re seeing an up-to-date version.

Also, while there, you will see your plan details.

If it’s not what you expected to be, reach out to customer support and ask them why it did not work the way you anticipated.

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: unlimited call plan > fully paid > system blocking outgoing calls

iceboxlogic — Fri, 20 Oct 2023 16:45:55 GMT

Thank you so much for the blurry fast response! This is two months in a row for sub paid/usage fail. I suspect toggling Airplane Mode trick worked (first try this month) but it ain't my job to ensure my paid plan (automatically paid for) works (manually activated). I want permanent fix. Have already pinged CS_Agent. Standing by for response 😉

Re: unlimited call plan > fully paid > system blocking outgoing calls

hTideGnow — Fri, 20 Oct 2023 16:51:37 GMT

hi @iceboxlogic sometimes system screw a bit after plan change. as said above, submit a support ticket and agent will refresh account and all would be good

Re: unlimited call plan > fully paid > system blocking outgoing calls

iceboxlogic — Fri, 20 Oct 2023 16:55:07 GMT

Thanks! That's underway—I couldn't make vital biz call (I did it off What's App) yesterday after autopay on 12th—infuriating...here's hoping there's a solve: thanks again!

Re: unlimited call plan > fully paid > system blocking outgoing calls

iceboxlogic — Fri, 20 Oct 2023 16:56:41 GMT

heya again—can't find 'little refresher icons': where are they, please? Trying to keep up on housekeeping: thanks!