topic Re: Verification code for sign in in Get Support

Verification code for sign in

Ferdasta — Fri, 20 Oct 2023 16:06:30 GMT

I am posting for someone who is unable to sign in to her Public Mobile account because the two step verification code goes to the first number she had but she changed the number right away and has a subscription with the new number. Not sure why public mobile is sending the code to the first number that she only had for a few minutes before changing it. How can she sign in when the verification code is going to another number? Any help is appreciated it.

Re: Verification code for sign in

hTideGnow — Fri, 20 Oct 2023 16:08:20 GMT

hi @Ferdasta ask your friend to click Didnt receive code and then use Send email

if same, submit ticket with CS agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Verification code for sign in

JRod — Fri, 20 Oct 2023 16:08:48 GMT

@Ferdasta

They should be able to click the didn’t receive code option and then have the code sent to their email so they can access their account.

Re: Verification code for sign in

Ferdasta — Fri, 20 Oct 2023 16:15:51 GMT

Thank you, it worked!