topic Re: I can’t get help. in Get Support

I can’t get help.

Grinch — Fri, 20 Oct 2023 15:15:33 GMT

One of my accounts needs some help. I can’t do a ticket and have been trying for days. I do the other option but have no idea who to address. And have heard the other option is very hard to identify yourself.

Re: I can’t get help.

hTideGnow — Fri, 20 Oct 2023 15:17:21 GMT

hi @Grinch

you are in the right place, just send to @CS_Agent

or use this one

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I can’t get help.

JRod — Fri, 20 Oct 2023 15:44:17 GMT

@Grinch

Type in the send to box @CS_Agent edit: type CS_Agent without the @

Or you can hit the link here:

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

While you wait, what issue are you having? We in the community might be able to help.

Re: I can’t get help.

mojorising — Fri, 20 Oct 2023 15:18:38 GMT

to message a CS Agent directly, click on the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I can’t get help.

hairbag1 — Fri, 20 Oct 2023 15:24:12 GMT

@Grinch

when you message the CSA people, include as much account info as you have..ie; account number, phone number, PM pin #, name on account..etc.

While you wait for them to respond..let us know what the prob is and we can usually help with resolution or provide guidance.

Re: I can’t get help.

esjliv — Fri, 20 Oct 2023 15:30:42 GMT

@JRod @hTideGnow - you are advising to include the "@" symbol in private message. But this is incorrect when answering WHO to ADDRESS. You DO NOT include the "@" Symbol @Grinch .

Do not worry, you are one of MANY that have been and are still doing this. And have not a lot of help getting this information clearly by Public Mobile themselves.

I've written a post about community and customer support confusion, and part of the issue in this post is this exact problem where I was trying to raise awareness and hopefully help to improve upon. @J_PM . https://productioncommunity.publicmobile.ca/t5/Get-Support/Community-members-Public-Mobile-representatives/td-p/1009180

INCORRECT (including the @ symbol in front of members names, including Public Mobile representatives):

CORRECT:

Re: I can’t get help.

Yosemite_Sam — Fri, 20 Oct 2023 15:34:33 GMT

Right.

Re: I can’t get help.

Grinch — Sat, 21 Oct 2023 02:27:21 GMT

One account all posts go to unmoderated. I used the link and they have dispatched for a fix.