topic Re: Community username in Get Support

Community username

Anonymous — Fri, 20 Oct 2023 12:22:42 GMT

I had a username for the community that I created when I first joined PM. I recently tried to login with that username and I get an error message saying that it is already taken. But I know it is mine. Yet, I can't use it. So I had to create a different one to log into the Community. Is it possible to get my old username back, so I can also see old posts?

Re: Community username

softech — Fri, 20 Oct 2023 12:39:43 GMT

@Anonymous if the username was used with your current active My Account, then it is possible PM support can help Bit of it was used before with and closed account or never tied with any My Account, then support won't be able to help

if you need support help, please engage them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Community username

kb_mv — Fri, 20 Oct 2023 12:39:59 GMT

@Anonymous You will need to contact customer service for help with this.

To contact a Customer Service Rep you can send them a private message at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon for replies.