https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-SIM-card-and-can-t-get-the-2FA-code-when-I-try-to-log-in-to/m-p/1072305#M748990 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/337605">@Buque</a>&nbsp;wrote:<BR /><P>I just bought a new SIM card, because I lost the one I had. When I try to log in my account, it keeps asking for the 2FA code, which is sent to my phone number, to which I don't have access, since I lost the previous SIM card! I've tried to resend the code, to type a wrong code, etc to see if there's an option to send this 2FA code to my email instead, but it doesn't work. What can I do about this?</P><HR /></BLOCKQUOTE><P>The only thing you can do then is to contact a customer support agent.&nbsp; Please open a ticket using the chatbot.&nbsp;</P><P><A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank">https://widget.telus.tiia.ai/publicmobile/publicmobile.html</A></P><P>If the ticketing system gives an error message, sent a private message to CS_Agent.</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Fri, 20 Oct 2023 03:55:42 GMT computergeek541 2023-10-20T03:55:42Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-SIM-card-and-can-t-get-the-2FA-code-when-I-try-to-log-in-to/m-p/1072304#M748989 <P>I just bought a new SIM card, because I lost the one I had. When I try to log in my account, it keeps asking for the 2FA code, which is sent to my phone number, to which I don't have access, since I lost the previous SIM card! I've tried to resend the code, to type a wrong code, etc to see if there's an option to send this 2FA code to my email instead, but it doesn't work. What can I do about this?</P> Fri, 20 Oct 2023 03:51:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-SIM-card-and-can-t-get-the-2FA-code-when-I-try-to-log-in-to/m-p/1072304#M748989 Buque 2023-10-20T03:51:31Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-SIM-card-and-can-t-get-the-2FA-code-when-I-try-to-log-in-to/m-p/1072305#M748990 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/337605">@Buque</a>&nbsp;wrote:<BR /><P>I just bought a new SIM card, because I lost the one I had. When I try to log in my account, it keeps asking for the 2FA code, which is sent to my phone number, to which I don't have access, since I lost the previous SIM card! I've tried to resend the code, to type a wrong code, etc to see if there's an option to send this 2FA code to my email instead, but it doesn't work. What can I do about this?</P><HR /></BLOCKQUOTE><P>The only thing you can do then is to contact a customer support agent.&nbsp; Please open a ticket using the chatbot.&nbsp;</P><P><A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank">https://widget.telus.tiia.ai/publicmobile/publicmobile.html</A></P><P>If the ticketing system gives an error message, sent a private message to CS_Agent.</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Fri, 20 Oct 2023 03:55:42 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-SIM-card-and-can-t-get-the-2FA-code-when-I-try-to-log-in-to/m-p/1072305#M748990 computergeek541 2023-10-20T03:55:42Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-SIM-card-and-can-t-get-the-2FA-code-when-I-try-to-log-in-to/m-p/1072490#M749001 Fri, 20 Oct 2023 08:20:02 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-SIM-card-and-can-t-get-the-2FA-code-when-I-try-to-log-in-to/m-p/1072490#M749001 computergeek541 2023-10-20T08:20:02Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-SIM-card-and-can-t-get-the-2FA-code-when-I-try-to-log-in-to/m-p/1072489#M749045 Fri, 20 Oct 2023 14:50:12 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-SIM-card-and-can-t-get-the-2FA-code-when-I-try-to-log-in-to/m-p/1072489#M749045 computergeek541 2023-10-20T14:50:12Z