topic Re: I have questions to ask about my subscription and need to talk to a CS agent asap in Get Support

I have questions to ask about my subscription and need to talk to a CS agent asap

Joseph34 — Thu, 19 Oct 2023 23:51:49 GMT

have questions to ask about my subscription and need to talk to a CS agent asap

Re: I have questions to ask about my subscription and need to talk to a CS agent asap

dust2dust — Thu, 19 Oct 2023 23:53:45 GMT

What sort of questions? Maybe us fellow customers can help you. You might even get incorrect information from support. Here, you would get a consensus.

Re: I have questions to ask about my subscription and need to talk to a CS agent asap

softech — Thu, 19 Oct 2023 23:55:22 GMT

@Joseph34 tell us your question and maybe we can help

or , if you want , open ticket by direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: I have questions to ask about my subscription and need to talk to a CS agent asap

Joseph34 — Thu, 19 Oct 2023 23:59:25 GMT

I paid for a phone plan last night and after realize my new phone was not compatible with e sim I have no way to access a physical sim and. Not interested in waiting for one to be mailed to me so I want to be refunded

Re: I have questions to ask about my subscription and need to talk to a CS agent asap

dust2dust — Fri, 20 Oct 2023 00:02:21 GMT

What's the make and model of the phone? Maybe some pop up is lying.

Re: I have questions to ask about my subscription and need to talk to a CS agent asap

Joseph34 — Fri, 20 Oct 2023 00:12:59 GMT

It's a sonim XP8

Re: I have questions to ask about my subscription and need to talk to a CS agent asap

Joseph34 — Fri, 20 Oct 2023 00:22:54 GMT

I'm looking to get in touch with a CS agent to get a refund for my purchase because I'm not happy with this company

Re: I have questions to ask about my subscription and need to talk to a CS agent asap

dust2dust — Fri, 20 Oct 2023 00:25:18 GMT

Nope, not esim compatible. What made you go about trying to use the esim option? I'm not sure that's the responsibility of the company.

Re: I have questions to ask about my subscription and need to talk to a CS agent asap

Joseph34 — Fri, 20 Oct 2023 00:36:19 GMT

No I totally agree, I'm not mad about it l, I don't have the time to wait around for them to mail me a. Physical sim card, I could get one alot faster I should have done a little more research then I did

Re: I have questions to ask about my subscription and need to talk to a CS agent asap

dust2dust — Fri, 20 Oct 2023 00:39:15 GMT

What do you mean "no way to access"? Are you way out in the boonies or something? On a boat? Can you get any cell reception where you are? Click on the Pick up a sim card link down below and see if there's a store near you. Call ahead.

Re: I have questions to ask about my subscription and need to talk to a CS agent asap

softech — Fri, 20 Oct 2023 00:43:37 GMT

@Joseph34

you can get this sort out quickly without a refund. Just get a sim card locally from Telus/Koodo or online from Amazon.ca. Then message support and ask them to update the sim card for you or you can also update it yourself via My Account

Re: I have questions to ask about my subscription and need to talk to a CS agent asap

hairbag1 — Fri, 20 Oct 2023 02:59:08 GMT

@Joseph34

if you're near the GTA, these guys have the PM sims right now for under $4 and have a local pick up option. If they have to mail it to you ..shipping ~~is free and~~ tres fast. I ordered on Thursday and received it in BC on the next Tuesday.

https://canadiancellsupplies.com/collections/sim-cards/products/multi-sim-card-for-standard-micro-nano-devices-prepaid-subscribe-plans-for-public-mobile

edited...

used to be free...now they seem to have a small shipping fee.