topic Customer service in Get Support

Customer service

Lavagirl1 — Fri, 20 Oct 2023 00:37:54 GMT

How do I speak with a live person for help with my account

Re: Customer service

softech — Fri, 20 Oct 2023 00:40:08 GMT

you can open ticket with them by direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

of course, share your issues and we will try to help

Re: Customer service

dust2dust — Fri, 20 Oct 2023 00:40:23 GMT

There's no actual speaking to a live person. Just this typing method like now. What's the question you have? Maybe us fellow customers can help you.

Re: Customer service

Lavagirl1 — Fri, 20 Oct 2023 00:43:03 GMT

I keep getting a 'cannot process payment ' when I try to pay. I have been trying for three days. I have cleared all my cache etc. Still not working....beyond frustrating

Re: Customer service

softech — Fri, 20 Oct 2023 00:45:36 GMT

@Lavagirl1

if your account is currently suspended, a quick way to resume service first is to get a voucher from SDM/711/London Drug/Shell and load the voucher using*611

Re: Customer service

Lavagirl1 — Fri, 20 Oct 2023 00:45:39 GMT

Trying to pay...my payment won't process...tried everything...have received no reply

Re: Customer service

Lavagirl1 — Fri, 20 Oct 2023 00:47:05 GMT

Ok thanks! I might have to give that a try...

Re: Customer service

dust2dust — Fri, 20 Oct 2023 00:50:10 GMT

Or go to recharge.com or muskbird.com and buy vouchers. muskbird.com also offers their RTR option that deposits the amount straight in to the account.