topic Question in Get Support

Question

saphir — Thu, 19 Oct 2023 17:32:42 GMT

What's wrong with publicmobile, the system is down.

Re: Question

will13am — Thu, 19 Oct 2023 17:34:04 GMT

@saphir , what part of the country are you located? The service is functional in the GTA. Could your problem be due to your account not being paid up? Have you checked the status of your account?

Re: Question

hTideGnow — Thu, 19 Oct 2023 17:36:40 GMT

hi @saphir

where you are?

try reboot phone, Reset All Networks. And try your sim in another phone

Re: Question

esjliv — Thu, 19 Oct 2023 18:41:53 GMT

@saphir - more details would be helpful. Are you talking about your phone services are down, or your access to your only My Account, or what else can you tell us of your issue.

fyi - Check for outages in your area, if you ruled out (edit and account) a device issue:

https://www.telus.com/en/on/outages
https://istheservicedowncanada.com/status/telus
https://downdetector.ca/status/telus/map/

Re: Question

computergeek541 — Thu, 19 Oct 2023 19:48:53 GMT