topic Re: Lost Sim Card in Get Support

Lost Sim Card

Ek2023 — Thu, 19 Oct 2023 15:04:49 GMT

My brother is in Nicaragua and he lost Sim card and is not able to login in the Account to request eSim card if is possible so he can log in his Public Mobile Account and other accounts that require to enter the Code sent to the phone

Re: Lost Sim Card

hairbag1 — Thu, 19 Oct 2023 15:07:32 GMT

@Ek2023

he'll need to be in Canada to be able to recieve codes from PM.

Re: Lost Sim Card

JRod — Thu, 19 Oct 2023 15:10:41 GMT

@Ek2023

If he goes to login to his PM account, he can hit the didn’t receive code option and have the code sent to his email.

However, he will not be able to use Public Mobile service until he is back in Canada or in the US if he purchases a roaming add-on or has a Can-US plan. He can purchase a new eSIM by going on the app to the Subscription and Add-on’s section and then scrolling down and selecting “Shop SIM Card Now”. But it’s probably best for him to put his account on hold if it isn’t already and then purchase the eSIM when he is back in Canada as he will not be able to receive any texts while he is away.

Re: Lost Sim Card

Ek2023 — Thu, 19 Oct 2023 15:18:44 GMT

He is not able even to notify he lost the sim card

Re: Lost Sim Card

Yummy — Thu, 19 Oct 2023 15:23:36 GMT

He can request security code to be send to email.

Click on: ‘Didn’t get a code’ and you will get more options.

Re: Lost Sim Card

BKNS27 — Thu, 19 Oct 2023 17:00:02 GMT

@Ek2023

That is why I suggest to everyone to keep the PM SIM in a ziplock bag so you can find it again. The nano SIMs are very small and can be easily lost.

Did he try login on a computer and click on Resend Code/Didn’t Receive Code and have the 2FA code sent by email so he can access his account?

Re: Lost Sim Card

saphir — Thu, 19 Oct 2023 19:24:18 GMT

Go anywhere with WiFi and then log in to report a lose or stolen.