topic Re: Problem 7B1 in Get Support

Problem 7B1

_Olena_L — Sat, 21 Oct 2023 15:25:39 GMT

1. When I’m trying to call someone I hear “7B1 your phone is not activated on a network”, but I can get calls and answer them, how can I fix that? P. s. I got this issue after I changed my plan

Re: Problem 7B1

mojorising — Thu, 19 Oct 2023 11:29:12 GMT

Try rebooting your device, resetting your network connections, toggle in airplane mode, on and off, and removing then re-inserting the Sim card in the device.

If problem is still there, contact a CS Agent at the address below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problem 7B1

softech — Thu, 19 Oct 2023 12:14:22 GMT

@_Olena_L

reboot the phone first. Then try call with a 1 in front of the 10ndigits number

Re: Problem 7B1

_Olena_L — Thu, 19 Oct 2023 12:27:27 GMT

Thank you!

It doesn’t work anyway

Re: Problem 7B1

_Olena_L — Thu, 19 Oct 2023 12:33:32 GMT

Thanks for your reply! I tried everything but it doesn’t work and I can’t contact a CS Agent. I need to submit the ticket before but I get error message each time I press submit the ticket.

Re: Problem 7B1

mojorising — Thu, 19 Oct 2023 12:42:48 GMT

@_Olena_L

The link that I provided to send a message will work.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problem 7B1

hTideGnow — Thu, 19 Oct 2023 13:27:47 GMT

HI @_Olena_L

and you are not on $15 plans, right?

7B1 could also be network problem. Would you be going out ? check your phone in another location.

And for workaroud, download TextNow and use it to make calls until issue is resolved

Re: Problem 7B1

_Olena_L — Thu, 19 Oct 2023 13:31:49 GMT

Thank you!

Re: Problem 7B1

DennyCrane — Thu, 19 Oct 2023 13:43:35 GMT

Are you out of minutes? The $15 plan has 100 outgoing minutes and unlimited incoming minutes.

Re: Problem 7B1

_Olena_L — Thu, 19 Oct 2023 13:46:26 GMT

No, $45 plan, and my plan was updated yesterday

Re: Problem 7B1

hTideGnow — Thu, 19 Oct 2023 13:47:53 GMT

HI @_Olena_L renewed or updated last night? it could be the problem. you really need to submit ticket with agent and ask them to refresh your account

Re: Problem 7B1

_Olena_L — Thu, 19 Oct 2023 13:53:04 GMT

I changed the subscription on renewal date