topic Re: Getting extremely slow LTE data speeds after activating new service today in Get Support

Getting extremely slow LTE data speeds after activating new service today

puddls — Wed, 18 Oct 2023 23:27:50 GMT

Just switched to Public today from another carrier and successfully activated on an iPhone XR with eSIM. My subscription gives me 30GB at 5G speed up to 250mbps.

However, I'm getting extremely slow LTE speeds, even slower than 3G (see images below).

I've tried restarting my phone, configuring APN settings, and resetting network settings as per chatbot advice. Any help is appreciated, thanks.

Re: Getting extremely slow LTE data speeds after activating new service today

computergeek541 — Wed, 18 Oct 2023 23:39:21 GMT

@puddls wrote:
Just switched to Public today from another carrier and successfully activated on an iPhone XR with eSIM. My subscription gives me 30GB at 5G speed up to 250mbps.

However, I'm getting extremely slow LTE speeds, even slower than 3G (see images below).
I've tried restarting my phone, configuring APN settings, and resetting network settings as per chatbot advice. Any help is appreciated, thanks.

Unfortunately, changes to APN settings woudln't help as those simply provide instructions to the device on how to connect to data. There woudln't really much that can be done about these speeds other than to try in a different location. I suspect that the data network is congested where it was tested in your screenshots.

Re: Getting extremely slow LTE data speeds after activating new service today

Chalupa_Batman — Wed, 18 Oct 2023 23:49:08 GMT

Try this. Can't say it will work but worth a shot.

Go into Settings, Network Selection, turn off automatic and pick Public Mobile. Reboot the phone. Then try a test again. Report back.

Re: Getting extremely slow LTE data speeds after activating new service today

gpixel — Thu, 19 Oct 2023 01:47:26 GMT

@puddls

you can ask customer support to reset the network on their end. include as much info as possible as it is not an instant chat type of communication. tell them about your data speeds and that you would like them to reset the network on their end

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

*customer support doesn't always respond promptly. please be patient and check your inbox every few hours to see if there is a response

CSA are available from
- Monday to Friday: 6AM- 10PM EST
- Saturday and Sunday: 6AM- 10PM EST

Re: Getting extremely slow LTE data speeds after activating new service today

DennyCrane — Thu, 19 Oct 2023 02:12:51 GMT

How's your signal? Have you tried in different locations? Are you connected to 5G or 4G? Try both. I prefer 4G even though I have a 5G plan.

Re: Getting extremely slow LTE data speeds after activating new service today

hTideGnow — Thu, 19 Oct 2023 03:40:28 GMT

HI @puddls

do you have the latest Carrier Profiles? Check and update it. Then try Reset network settings, and try in different locations. Also, try with different phones

Re: Getting extremely slow LTE data speeds after activating new service today

puddls — Thu, 19 Oct 2023 06:00:17 GMT

Yeah, these tests were run at home but I also tested 9Mbps at a restaurant nearby. Will keep monitoring in other areas but what a bummer. I might have to switch back to my previous carrier who provided a much better service in my area.

Re: Getting extremely slow LTE data speeds after activating new service today

puddls — Thu, 19 Oct 2023 06:01:11 GMT

Thanks for the suggestion. Unfortunately, selecting Automatic vs manually selecting Public Mobile doesn't have any affect on the speeds.

Re: Getting extremely slow LTE data speeds after activating new service today

puddls — Thu, 19 Oct 2023 06:01:28 GMT

Will try this, thank you.

Re: Getting extremely slow LTE data speeds after activating new service today

puddls — Thu, 19 Oct 2023 06:02:15 GMT

Signal is strong, usually 3 or 4 bars. Tried in another nearby location with similar results. I'm on 4G.

Re: Getting extremely slow LTE data speeds after activating new service today

puddls — Thu, 19 Oct 2023 06:02:54 GMT

I was never prompted to download any carrier profiles when I installed the eSIM. Where can I get them?

Re: Getting extremely slow LTE data speeds after activating new service today

gpixel — Thu, 19 Oct 2023 12:03:14 GMT

@puddls

is there a particular reason you decided to use an esim? I would advise against using esim here, there is not enough support and they have a horrible implementation of it. also signal quality on an esim is typically inferior to a physical sim

Re: Getting extremely slow LTE data speeds after activating new service today

softech — Thu, 19 Oct 2023 12:20:37 GMT

@puddls

For updating carrier profile, try this

Make sure that your device is connected to Wi-Fi or a cellular network.
Tap Settings > General > About.
Follow the onscreen instructions to install your carrier update.

Re: Getting extremely slow LTE data speeds after activating new service today

Amped — Thu, 19 Oct 2023 15:25:21 GMT

How is signal quality affected by using an eSIM vs a physical one? Do you have a source for that? I'm using eSIM btw and get 250mbps on 5g or LTE.

Re: Getting extremely slow LTE data speeds after activating new service today

Dtmwerksshshs — Thu, 25 Jul 2024 19:36:27 GMT

What onscreen instructions...? i went to settings general, about, and there's no prompt. why do people do this and assume we know what onscreen instructions there are.

Re: Getting extremely slow LTE data speeds after activating new service today

DiaLFonZo — Thu, 27 Mar 2025 23:12:46 GMT

Wow ok that's something I didn't knew.
I've just switched from Fizz to Public Mobile and the e-sim seems like the thing to do since I could do it right away. There is a difference ? I was under the impression that it was just information on a chip or in the phone.

I get about 10mbs at the moment at home..

Re: Getting extremely slow LTE data speeds after activating new service today

DennyCrane — Thu, 27 Mar 2025 23:27:53 GMT

@DiaLFonZo That is false info. Physical sim and esim will provide no difference in signal strength or speed.

Re: Getting extremely slow LTE data speeds after activating new service today

slusagm — Thu, 27 Mar 2025 23:29:59 GMT

Try Reset Network Settings and should have the speed come back strong

Re: Getting extremely slow LTE data speeds after activating new service today

DiaLFonZo — Thu, 27 Mar 2025 23:37:58 GMT

just did that, I didn't took any chances and reset all phone settings.