Add an eSIM

siankg — Thu, 19 Oct 2023 01:50:09 GMT

I'm trying to add an eSIM using the QR code but it gives the error "Unable to Activate eSIM"

Re: Add an eSIM

DennyCrane — Thu, 19 Oct 2023 02:10:53 GMT

Do you have an e-sim compatible device?

Re: Add an eSIM

siankg — Thu, 19 Oct 2023 02:15:05 GMT

Yes. I checked.

Re: Add an eSIM

siankg — Thu, 19 Oct 2023 02:15:26 GMT

Also, it temporarily worked but no longer works now.

Re: Add an eSIM

softech — Thu, 19 Oct 2023 02:27:30 GMT

HI @siankg

temporary worked? so, you were able to make calls or data work?

are you on iPhone or Android?

if you have another active sim on the phone , disable those non PM sim (eSIM/Physica sim) using the SIM Manager on the phone or simply remove the physical sim.

And make sure the one associated with PM sim and your phone number is enabled
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

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