topic Re: Lost Simcard in Get Support

Lost Simcard

Atousaa — Thu, 19 Oct 2023 01:35:52 GMT

i just orderd a new Sim in September 12 and i piad 12.95 with my card, but unfortunately i didn’t receive any simcart till now.how can i contact?

Re: Lost Simcard

BKNS27 — Thu, 19 Oct 2023 01:16:24 GMT

@Atousaa

This is a public forum so click on V in circle top right and remove your name and number or you will get spammed.

If your father didn’t create a Eversafe ID, click on Sign Up before login to his account.

Once you create the Eversafe, click on Send Code/Didn’t Receive Code and have the 2FA code sent to the registered email address to access his account and Change SIM Card Number in the Profile section.

If you still having issues login, private message a CS_Agent to help to access your father’s account at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost Simcard

esjliv — Thu, 19 Oct 2023 01:19:56 GMT

@Atousaa - PLEASE Edit your POST. This is a PUBLIC FORUM for all to see. And none of use are Public Mobile representatives.

If you cannot get the option to receive the code via email to remove autopay, then call 611 to remove autopay. After 90 days of nonpayment your account will be cancelled.

But is that what you are really wanting to do, cancel your account? Did you already get a new account and number for your father?

If still issues if trying to remove payment method contact CSA for help. Methods to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble),

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.