topic Re: Cannot update payment method in Get Support

Cannot update payment method

Rhy — Wed, 18 Oct 2023 23:57:02 GMT

I have been trying to change my payment method for over a week and I just keep getting this

Re: Cannot update payment method

JRod — Thu, 19 Oct 2023 00:06:41 GMT

Clear the browser data and cache from your web browser on your phone, then download the PM app and try to use that to update the payment method.

You could also try on a desktop browser using an incognito window. Do know that multiple attempts back to back can sometimes cause issues so try to space out attempts by an hour or so.

If you continue to have issues please reach out to customer service for assistance.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Cannot update payment method

Chalupa_Batman — Thu, 19 Oct 2023 00:09:33 GMT

I'd suggest trying on the app. But wait just over an hour so your account is unlocked. Download the PM app and log in. This is how you change it via the app.

How to change credit card on phone app

Download the app from the app store if you already haven’t.

Sign into your app.

When your app opens you’ll be in the My Account tab. You will see a plus button at the bottom left above the My Account tab. Click on it.

Once you’ve clicked on it, go to Payments

The next screen you’ll want to click on Manage Subscription.

The next screen will give you the option to change your credit card information when you click on Manage Payment Method.

There you will be able to enter a new credit card and expiry date. Click on Save and you're good to go.