topic Re: Request refund in Get Support

Request refund

Janina250 — Wed, 18 Oct 2023 06:34:49 GMT

I bought international minutes ago but it’s not working so I need refund

Re: Request refund

BKNS27 — Wed, 18 Oct 2023 08:12:57 GMT

What country are you trying to call?

PM international LD calling are to: Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela.

If it is not on the list. You can contact a CS_Agent for an honest mistake on the purchase.

Private message a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Request refund

HALIMACS — Wed, 18 Oct 2023 09:46:10 GMT

@Janina250

Other than ensuring you are calling one of the included International countries, are you trying to make that call from Canada?

Re: Request refund

Janina250 — Wed, 18 Oct 2023 15:47:25 GMT

In app they don’t show the country we are able to call because on my monthly plan the give me message to send to international numbers I thought international minutes can call in Africa

please can I get help to get back my money because that minutes can’t not call in Africa

I made mistake I didn’t check on website before I buy it

Re: Request refund

BKNS27 — Wed, 18 Oct 2023 17:01:50 GMT

@Janina250

Just private message a CS_Agent on my post link. Make sure you tell them you thought you can call Africa and it was an honest mistake.

Good luck…the Agents are very understanding.

Re: Request refund

Janina250 — Wed, 18 Oct 2023 21:48:18 GMT

I don’t see link

Re: Request refund

Janina250 — Wed, 18 Oct 2023 21:51:25 GMT

you have a complicated process there is no other way to help someone on call and give them a refund or at least do an email

Re: Request refund

Janina250 — Wed, 18 Oct 2023 21:54:08 GMT

And thanks for reply I hope You are going to give me the help I need

Re: Request refund

dust2dust — Wed, 18 Oct 2023 21:55:18 GMT

The previous user provided the following:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

This is the only way to contact support.

Re: Request refund

hTideGnow — Wed, 18 Oct 2023 21:58:02 GMT

@Janina250 wrote:
And thanks for reply I hope You are going to give me the help I need

Hi @Janina250

just to be clear, people replying on your post ar just customers spending their time to help out

for refund request, you will need to submit a ticket with CS agent and it is up to them to decide, submit your request by message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437