topic Re: Help in Get Support

Help

Wendymarie — Wed, 18 Oct 2023 21:37:57 GMT

When posting to the community why in the heck is it saying something about hook ups not permitted and so I can't post ???

Re: Help

hTideGnow — Wed, 18 Oct 2023 21:39:38 GMT

HI @Wendymarie

give us the screenshot of the error

but maybe your phone number cannot be ported? It is not common, but possible. Check here

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

Re: Help

Meow — Wed, 18 Oct 2023 21:40:23 GMT

Never saw that one???

Sometimes I get some message regarding HTML errors but just clicking on 'reply' one more time it goes through.

Provide screenshot of that message. And do you use phone or computer to post.

Re: Help

Wendymarie — Wed, 18 Oct 2023 21:41:53 GMT

Re: Help

Wendymarie — Wed, 18 Oct 2023 21:45:46 GMT

Re: Help

Wendymarie — Wed, 18 Oct 2023 21:46:09 GMT

Re: Help

Wendymarie — Wed, 18 Oct 2023 21:46:36 GMT

Re: Help

dust2dust — Wed, 18 Oct 2023 21:46:40 GMT

Wow. Never seen that before.

Re: Help

Wendymarie — Wed, 18 Oct 2023 21:48:21 GMT

This is what I am trying to ask or figure out but it won't let me submit a ticket and it won't let me ask the community so I guess I can't be helped like ?? Sorry not your guys fault but I am starting to get super upset over this no way to contact them crap

Re: Help

Wendymarie — Wed, 18 Oct 2023 21:49:44 GMT

Please see comments and replies to see what I am actually trying to get help with I posted screenshots

Re: Help

dust2dust — Wed, 18 Oct 2023 21:50:57 GMT

Maybe it doesn't like the couple words in the body that it says the error about.
The working way to contact support is here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help

Wendymarie — Wed, 18 Oct 2023 21:53:24 GMT

Right like grrr I'm dying rn and want my phone service to work right and a esim lol

Re: Help

Phil_Adelphus — Wed, 18 Oct 2023 21:54:22 GMT

Perhaps it is because if you look up the common meaning on Google, the term "h-o-o-k up" has connotations that PM might not want on the forum, although why it would then allow the plural in the successful post I don't know.

Re: Help

hTideGnow — Wed, 18 Oct 2023 21:54:46 GMT

HI @Wendymarie

if no incoming calls and random, it is a coverage issue and phone

Change the phone's network mode to 3G and calls should be better

Another question is what phone model is that

and a tips, we are just customers and try to help out. Better for you to summarize it a bit, couple pictures with long text is not helping

and since you have the sms, at least copy and paste it here instead of posting the pic

Re: Help

Wendymarie — Wed, 18 Oct 2023 21:57:06 GMT

Re: Help

Wendymarie — Wed, 18 Oct 2023 21:58:17 GMT

It still won't post if I copy and paste I tried

Re: Help

Wendymarie — Wed, 18 Oct 2023 21:59:10 GMT

It's a Galaxy S21 5G

Re: Help

hTideGnow — Wed, 18 Oct 2023 21:59:46 GMT

hi@Wendymarie

you were copy and pasting from some fancy text

when you post, right click and select Paste as Text, that would remove all the hidden things behind and have text only