topic Re: stop addon purchases in Get Support

stop addon purchases

bglover — Wed, 18 Oct 2023 20:57:42 GMT

I have the phone for my kid and pay the basic subscription cost. But when he runs out of data he ca just get more since i have autopay enabled. Anyway around this.

Re: stop addon purchases

dust2dust — Wed, 18 Oct 2023 21:11:35 GMT

Tell the kid not to say yes to the data offers. Or, change the card to a zero balance prepaid card. Then change it back when you need it to renew. Then change it again. If the kid keeps saying yes then take the cost out of his allowance or tell him to get a job.

@J_PM- Yet another example of unauthorized purchases on accounts. Autopay is for renewals as per your terms of service. The customer should otherwise need to authorize use of the card for any other purchases. This business of saying yes to a text is not an authorization when anybody holding the phone can reply yes. Credit card transactions are well regulated methods of payments. It behooves Telus to adhere to those regulations.

Re: stop addon purchases

JRod — Wed, 18 Oct 2023 21:03:45 GMT

@bglover

Only way to stop it for sure if you can’t get your kid to not respond to the texts is to completely remove the credit card from the account.

Only customer service can do that so you’ll have to send them a message.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: stop addon purchases

BKNS27 — Wed, 18 Oct 2023 21:17:06 GMT

@bglover

Go on your kids phone and type in STOP to the PM texts then they won’t receive future texts from PM.

Re: stop addon purchases

HALIMACS — Wed, 18 Oct 2023 21:24:53 GMT

Take charge @bglover — parent them or REMOVE the privilege.

It really is unfortunate that Public Mobile can’t add a feature that allows a user to choose to allow or disallow anything other than renewals to be applied to the payment card on file.

@J_PM , perhaps an option to consider?

Re: stop addon purchases

Meow — Wed, 18 Oct 2023 21:26:13 GMT

There is no way to stop your kid purchasing add-ons as long as credit card is on his account.
He/she can buy any add-on as it card will be immediately charged.

One way to stop that is to remove credit card from account and pay subscription by vouchers.
The other way is to load account with exact amount for lets say 6 months of subscription and there remove card. If he/she uses those moneys for add-ons kid will run out of $$ and service will be suspended. No phone, no SMS, no data.

PM should implement some kind of add-on purchase authorization, example - send SMS requesting to provide 'passcode' for purchase. So if you really want to purchase add-on you would enter 'passcode' in receiving SMS and immediately delete SMS so kid does not know it. Unless there is a way to recover deleted SMS...