topic Re: New sim Card not received in Get Support

New sim Card not received

Maxskinner86 — Wed, 18 Oct 2023 19:10:27 GMT

Hi Can anyone help me track a new SIM card order online, It has been about 2 weeks, I haven't received any update about that thanks

Re: New sim Card not received

JRod — Wed, 18 Oct 2023 19:14:35 GMT

@Maxskinner86

Hello!

Unfortunately SIM cards from PM can take up to 3 weeks to be received and you don’t get any order confirmation or tracking number. You can reach out to customer service to get an update on your order since some time has passed since you’ve placed the order.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

If you don’t want to wait much longer you can pick up a SIM from a local Telus corporate location or order one off of Amazon which is usually cheaper and way faster shipping. Then you could give the receipt to customer service and request to be re-imbursed for the original order.

https://www.publicmobile.ca/en/qc/pick-up-sim

https://www.amazon.ca/dp/B06X9ZGDWG

Re: New sim Card not received

Maxskinner86 — Wed, 18 Oct 2023 19:13:15 GMT

Can you gv me the number for customer care

Re: New sim Card not received

hTideGnow — Wed, 18 Oct 2023 19:14:59 GMT

@Maxskinner86 wrote:
Can you gv me the number for customer care

hi @Maxskinner86

sorry, no number to call, but you can contact them.

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New sim Card not received

JRod — Wed, 18 Oct 2023 19:15:42 GMT

@Maxskinner86

There is no number that you can call to receive customer support but in my original post I have included a link that you can hit that will compose a message to be sent to Customer Service using the community mailbox.