topic Re: No service in Get Support

No service

CelticBoy — Wed, 18 Oct 2023 17:43:17 GMT

Joined public mobile yesterday 17th deleted esim accidentally

Now no service, cannot submit ticket 404 error

Tried using app on mobile & on web after signing into account

Re: No service

JRod — Wed, 18 Oct 2023 17:47:16 GMT

Unfortunately eSIM’s are one time use only so by deleting it you can no longer use the one that was issued and would have to re-purchase another one for $5.

However before making any purchases I’d suggest reaching out to customer service and seeing if they can make an exception and issue you another one without you having to re-purchase it. Otherwise you’ll have to go to the Subscription and Add-on’s tab on the PM app on your device and then scroll down to “Shop SIM Card Now” to purchase another one.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: No service

hTideGnow — Wed, 18 Oct 2023 17:52:11 GMT

HI @CelticBoy

ESIM is a one time use sim, so, deleted the eSIM usually mean you have to buy a new one

open ticket wtih agent and see if they can provide you a free replacement

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if you need to buy a new eSIM, maybe think about getting a physical sim instead, it is easier when you need to change phones and no need to worry delete by accident and need to pay again

Re: No service

BKNS27 — Wed, 18 Oct 2023 19:39:00 GMT

@CelticBoy

Live and learn!
You will need to purchase a new eSIM but try contacting a CS_Agent to see what they can do for you.

Re: No service

CelticBoy — Thu, 19 Oct 2023 15:14:43 GMT

Downloaded new esim $5+ no internet no text etc only internet on WiFi public mobile junk want all money back including Sims cost ordered physical SIM also close account I will go back to Rogers

Google pixel 6 Android 14

Re: No service

JRod — Thu, 19 Oct 2023 15:18:04 GMT

@CelticBoy

Try this:

Navigate to the SIMs page. Go to your device’s Settings >> Network & Internet >> SIMs.
Select your recently installed eSIM by tapping it.
Make sure it is enabled and then reboot your phone.

Re: No service

CelticBoy — Thu, 19 Oct 2023 15:30:21 GMT

Active yes for mobile data SMS etc called esim 2

Because 2nd I downloaded deleted 1st in error on phone data triangle has exclamation through it

Internet etc only working connected to wifi

Re: No service

JRod — Thu, 19 Oct 2023 15:42:02 GMT

@CelticBoy

Once the eSIM is enabled on your phone you should see more options in the menu when you click on the eSIM (settings > network and internet > sims) and you can specifically set your calling, data, and texting preferences. Fully go through these settings and make sure that your eSIM is correctly setup to be the default option for all.

If you need further assistance please reach out to customer service:

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: No service

CelticBoy — Thu, 19 Oct 2023 15:46:36 GMT

Thank you, call preferences & SMS preferences greyed out but says public mobile 2

Cannot acces to change greyed out

Internet 'use SIM ' is toggled on