Help

Karenwilkinson — Wed, 18 Oct 2023 17:40:26 GMT

I need to resubmit a transfer request to my old provider. Can't seem to get an answer through chat.

Re: Help

hTideGnow — Wed, 18 Oct 2023 17:42:32 GMT

there is a porting team you can call and they can help. Will send you the number to your Community inbox. Check it

Re: Help

esjliv — Wed, 18 Oct 2023 18:16:34 GMT

@Karenwilkinson wrote:
I need to resubmit a transfer request to my old provider. Can't seem to get an answer through chat.

@Karenwilkinson - you can use this direct link to submit a ticket to CSA for this issue: for issues with transfer/porting of phone numbers over to Public Mobile.

OR see Methods to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble),

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

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Help

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