topic Re: Activation in Get Support

Activation

MohammadMehdi — Wed, 18 Oct 2023 16:45:15 GMT

I don't receive message on my device for final activation

softech — Wed, 18 Oct 2023 16:48:05 GMT

@MohammadMehdi did you use the app to subscribe and got to Step 6 of 6? or you just passed the payment step at step 4?

MohammadMehdi — Wed, 18 Oct 2023 17:06:29 GMT

First I received a code by an email after that it showed a message in the app that we would send u a code to your phone number, but I didn't receive

BKNS27 — Wed, 18 Oct 2023 17:10:57 GMT

Hit Resend Code/Didn’t Receive Code on your app.

MohammadMehdi — Wed, 18 Oct 2023 17:13:00 GMT

More than 10 times I tried

hTideGnow — Wed, 18 Oct 2023 17:15:33 GMT

you put the new PM sim ard in the phone and not getting the code on the phone, right? Agent can help to fix it, please submit ticket here:

MohammadMehdi — Wed, 18 Oct 2023 17:18:08 GMT

Yes thank you very much