topic Re: Calls in Get Support

Calls

BigE1972 — Wed, 18 Oct 2023 16:10:40 GMT

I switched to a new plan today and now everything is working but I can't call out? Says I'm not connected? Also incoming calls all say Private caller now? I tried restarting phone but still no luck.

Re: Calls

hTideGnow — Wed, 18 Oct 2023 16:15:05 GMT

HI @BigE1972

you just change plan and not new activation, right?

try your sim card in another phone. Also try Reset all networks

If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Calls

Dunkman — Wed, 18 Oct 2023 16:15:50 GMT

@BigE1972

Toggle airplane mode on, then off.

You could also try a network reset of phone. This would erase any saved Wifi password settings.

If still not working, you will need to contact customer service agent. Either via ticketing or private messaging.

Re: Calls

BigE1972 — Wed, 18 Oct 2023 16:24:56 GMT

Yes I just switched plans. Also trying to submit a ticket but keep getting a 404 error?

Re: Calls

BKNS27 — Wed, 18 Oct 2023 17:17:29 GMT

@BigE1972

What is the make and model of your phone if you don’t know how to Reset the Network Settings?