topic Porting from shaw in Get Support

Porting from shaw

mr604 — Wed, 18 Oct 2023 15:51:46 GMT

I attempted to port my number from Shaw. The esim seemed to load on my phone but I received a text saying there was trouble porting number someone would reach out no on did. Shaw told me Rogers had already requested a port ( due to the merger) . I got Rogers to cancel the request, Shaw said have PM send new request. PM system won’t let me report or send a service ticket. What do I do? Is there any customer support to speak to at PM?

Re: Porting from shaw

JRod — Wed, 18 Oct 2023 15:54:49 GMT

@mr604

I will send you the number to the porting department and they can investigate for you and re-trigger the port for you.

Check your messages here on the community.

This link will take you to your messages:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting from shaw

hTideGnow — Wed, 18 Oct 2023 16:06:56 GMT

HI @mr604

just a porting issue. Call the porting support team and they will update you what was wrong. Will send you the number, check your Community inbox on the top right