topic Re: Payment in Get Support

Payment

Dawnmarie061187 — Wed, 18 Oct 2023 14:04:09 GMT

Hello. I have 2 separate phone numbers and when I signed up for public mobile it made me create 2 different logins which I did but somehow when I login to either account both are tied to the same number (my sons). I've had nothing but issues with these phones since starting I just want 2 phones, same account same credit card but I've had nothing but constant problems someone please help. I am a casual employee and I really need my phone which at the moment I cannot pay for or top up because it's says I already have

Re: Payment

hTideGnow — Wed, 18 Oct 2023 14:19:44 GMT

HI @Dawnmarie061187

the browser cache is a problem. But to get around it, , please use Incognito/Private/Secret mode on your browser to login My Account and try again.

Re: Payment

Dunkman — Wed, 18 Oct 2023 14:29:38 GMT

@Dawnmarie061187

Each account needs its own separate email address to login. When you activated your accounts, did you use 2 different email addresses?

If not, you will need to contact customer service agent to access your account and input a different email address.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437