topic Re: Load in Get Support

Load

Sansan — Wed, 18 Oct 2023 03:54:57 GMT

Why does the system take so long to load?

Re: Load

computergeek541 — Wed, 18 Oct 2023 05:07:26 GMT

@Sansan wrote:
Why does the system take so long to load?

The Public Mobile Self Serve website and app are slow, likely due to resources used to connect to that server, and/or software coding for the website that could use some improvement. The app ususally works more quickly.

Re: Load

HALIMACS — Wed, 18 Oct 2023 09:51:01 GMT

@Sansan

It's certainly not just you.

When I am trying to access the public mobile self-serve site, be it through mobile, laptop, or the app, it takes an infuriating amount of time for the page to access and fully load.

Clearing system cache & cookies, using Incognito or private tab has no impact.

Good time for a break while it is waiting to load 😉

Re: Load

Amped — Wed, 18 Oct 2023 14:54:30 GMT

The app is pretty slow too! I just opened it and it took about 20 seconds before my plan usage finally loaded up.