topic Re: Transfer esim to new phone in Get Support

Transfer esim to new phone

tomasd — Wed, 18 Oct 2023 05:27:10 GMT

I recently signed up for public mobile and then a week later I got a new phone. How do I transfer the esim to the new device?

Re: Transfer esim to new phone

softech — Mon, 19 Jun 2023 18:30:14 GMT

@tomasd sorry, at this momentn, eSIM cannot be transferred.

If you are going with your new phone, you will need to change it back to Physical sim

Re: Transfer esim to new phone

tomasd — Mon, 19 Jun 2023 18:30:48 GMT

I can't do that, I have a different sim card in the physical slot.

Re: Transfer esim to new phone

softech — Mon, 19 Jun 2023 18:32:25 GMT

@tomasd sorry, it has been confirmed that no esim transfer to another phone , or even if the esim profile was deleted. These functions will be available later, but not at the moment 😞

you can message support again to confirm , you can message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Transfer esim to new phone

tomasd — Mon, 19 Jun 2023 18:33:36 GMT

Thanks, I guess my time with Public Mobile is going to be very short. I'll be porting away now.

Re: Transfer esim to new phone

softech — Mon, 19 Jun 2023 18:34:35 GMT

@tomasd I believe they will have the feature soon

how about carrying two phones in the mean time?

Re: Transfer esim to new phone

tomasd — Mon, 19 Jun 2023 21:32:39 GMT

But how would that work? Could I "port" my number from the current e-sim to the new e-sim? I've never heard of porting within the same carrier.

Re: Transfer esim to new phone

hTideGnow — Mon, 19 Jun 2023 21:36:56 GMT

HI @tomasd yes, there is no porting within same provider. PM no longer swap numbers between 2 accounts now

So, in your case, there is really nothing you can do other than getting a physical sim

Re: Transfer esim to new phone

tomasd — Mon, 19 Jun 2023 21:42:04 GMT

Thanks, so how do I switch to a physical sim card?

Re: Transfer esim to new phone

tomasd — Mon, 19 Jun 2023 21:42:41 GMT

And how would I do that?

Re: Transfer esim to new phone

hTideGnow — Mon, 19 Jun 2023 21:43:50 GMT

HI @tomasd

get the sim card from Telus or Koodo store or Amazon

Then go to My Account, Profile page, there is a sim card number there, click on it and you can update to the new sim card number. Use a computer to go through that, someone reported issues using a phone.

Re: Transfer esim to new phone

softech — Mon, 19 Jun 2023 23:36:06 GMT

@tomasd you might be lucky!!!

look like new development as of today. I see people posted saying support able to sell a new eSIM for $5 for used on new phone

So, please message support to confirm. And if that is now doable, please reply here and let us know, and share the steps to do so. Thanks

To message support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Transfer esim to new phone

tomasd — Mon, 19 Jun 2023 23:39:22 GMT

Thank you. I wrote support earlier and they didn't mention that option, in fact they specifically said it wasn't possible. Where did you hear about this? Would you be able to share a link that I could provide to support when I contact them?

Re: Transfer esim to new phone

softech — Tue, 20 Jun 2023 00:28:25 GMT

@tomasd No, no luck. I message support and confirmed that at the moment, the system limitation still there, ie, you have to go back to physical sim 😞

Re: Transfer esim to new phone

v2k604 — Wed, 18 Oct 2023 02:25:12 GMT

I'm stuck on this now, all the support says you need to buy another eSIM on the app, but it's nowhere to be found. How do I get a SIM/eSIM?

Re: Transfer esim to new phone

hTideGnow — Wed, 18 Oct 2023 02:27:56 GMT

HI @v2k604

download the app on your phone, go to Subscription & Addon and then Shop sim card, pick eSIM

but if your phone still accept physical sim, i suggest you to go back physical sim. It is easier and free to change phone with physical sim

Re: Transfer esim to new phone

softech — Wed, 18 Oct 2023 02:29:00 GMT

@v2k604

To rebuy new eSIM, First, download the app on your new phone, click ⊕ or ⧁ at the bottom left to bring up the menu and go to Subscription & Add-on page, scroll down to the bottom and click Shop SIM Card Now. You can buy and install eSIM from there

Re: Transfer esim to new phone

CFurga — Sun, 16 Jun 2024 02:49:25 GMT

Worked fine for me, maybe this was added later. I didn't touch any thing with the old phone, just purchased a 2nd e-sim on the new phone, installed it, and the old phone disconnected from the network automatically.

Re: Transfer esim to new phone

Ck_PM — Tue, 10 Dec 2024 19:17:06 GMT

Hi all, just wanted to clear up some confusion. If you're already with Public Mobile and are looking to transfer your Public Mobile eSIM to a new device you've purchased, it will not cost you anything. You only pay the eSIM fee if it's your first time purchasing an eSIM with Public Mobile!

Re: Transfer esim to new phone

stfn74 — Fri, 24 Jan 2025 17:44:01 GMT

Hi, is this still true as of today? The reason I’m asking is that I’ve swapped phones a couple of times before and activated new eSIMs, and they were indeed free (actually, $5 with a $5 discount applied). However, today when I swapped again, there was no discount—I was charged $5 plus tax.