topic Re: Friend need help in Get Support

Friend need help

Doug2468 — Wed, 18 Oct 2023 03:37:39 GMT

Here setup of new account is in some kind of loop

She is feeling extremely frustrated at this point

It just keeps her trying to login and continue setup

In a loop

Some body text her please she need help

hTideGnow — Wed, 18 Oct 2023 02:00:13 GMT

HI @Doug2468 your friend were using browser to activate?

Your friend needs to download Public Mobile app and complete the activation. using the app

Chalupa_Batman — Wed, 18 Oct 2023 02:16:45 GMT

Firstly, please note we are all customers like you. Please remove your friends private phone number off these public forums.

Second, sadly PM doesn't mention that you have to finish the signing up with the app on the cell phone. Kind of dumb, yes, but it's the only way.

Doug2468 — Wed, 18 Oct 2023 03:38:33 GMT

Solved

computergeek541 — Wed, 18 Oct 2023 05:08:34 GMT

@Doug2468 wrote:
Solved

self solution removed