topic Re: Overcharge in Get Support

Overcharge

Ghazi_abdelaziz — Tue, 17 Oct 2023 22:20:38 GMT

Why am I getting overcharged every couple of days??

Re: Overcharge

HALIMACS — Tue, 17 Oct 2023 22:23:29 GMT

Can you describe this in greater detail?

Better yet, perhaps offer a screenshot of the charges on your Payment History in your self-serve account? (being sure to mask any personal information as this is a public site of other users just like you...)

If you wish to contact customer support, here's how:

To contact a Customer Support Agent, send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Overcharge

DennyCrane — Tue, 17 Oct 2023 22:30:08 GMT

Is this a phone that someone else uses? Is it possible they used all their data and then responded YES to text messages from Public Mobile to purchase extra data?

Re: Overcharge

BKNS27 — Wed, 18 Oct 2023 01:00:43 GMT

@Ghazi_abdelaziz

PM is a self serve online serve so did you login to your account to review the extra charges are for?