topic Re: data not working in Get Support

data not working

Louisecooke — Tue, 17 Oct 2023 22:40:13 GMT

I just upgraded my subscription this morning and now I have no data working. I cannot get through to anyone to fix this and the chatbot is useless.

Re: data not working

abtest — Tue, 17 Oct 2023 22:45:36 GMT

@LouisecookeDoes your self serve account show the new plan? Is your account showing as active?

Re: data not working

Dunkman — Tue, 17 Oct 2023 22:46:54 GMT

@Louisecooke

Do you see the new plan in My account?

Try to reboot your phone. Network reset of phone. (this will erase your saved Wifi passwords)

If that does not work, you can send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: data not working

Louisecooke — Tue, 17 Oct 2023 22:48:17 GMT

yes it's showing up and is active

Re: data not working

CS_Agent — Tue, 17 Oct 2023 22:52:12 GMT

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.

Public Mobile Team.