topic E-sim in Get Support

E-sim

Tetiana69 — Tue, 17 Oct 2023 22:02:26 GMT

I have a simple question, I transferred my number from Rogers to Public Mobile and lost my phone, but I still have a physical SIM card that is most likely blocked by Rogers. How can I reactivate the E-SIM for my phone number, so as not to use another phone number? I have an active Public Mobile plan. I can’t write a ticket because it always gives me an error and it’s impossible to contact support.

Re: E-sim

HALIMACS — Tue, 17 Oct 2023 22:04:33 GMT

@Tetiana69

You lost your phone with the physical Roger's SIM card in it, or a Public Mobile SIM card in it?

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Re: E-sim

softech — Tue, 17 Oct 2023 22:15:08 GMT

@Tetiana69

sim card are one time use, once activated once, it cannot be reused. Also, you need a PM sim card here. You can buy a physical sim from your local Telus/Koodo store

If you want to activate eSIM, you will need to buy a new one for you replacement phone To rebuy new eSIM, First, download the app on your new phone, click ⊕ or ⧁ at the bottom left to bring up the menu and go to Subscription & Add-on page, scroll down to the bottom and click Shop SIM Card Now. You can buy and install eSIM from there