topic Re: Cancel service in Get Support

Cancel service

Gdub — Tue, 17 Oct 2023 20:09:37 GMT

How do I cancel service, I can’t access my account because eversafe sends a code that was never attached to a phone. Also I was sent a e sim that won’t activate on my phone. I want nothing to do with public mobile

Re: Cancel service

softech — Tue, 17 Oct 2023 20:13:55 GMT

@Gdub

To disable Pre-Authorized payments (So, account won't renew and. it will be closed in 90 days) , you can do it by one of the following:

If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
enter the account pin, then Press 5 for Autopay and 2 to remove
Since you cannot Login to My Account, open ticket with PM support and ask them to remove the autopay.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Cancel service

computergeek541 — Tue, 17 Oct 2023 20:14:57 GMT

@Gdub wrote:
How do I cancel service, I can’t access my account because eversafe sends a code that was never attached to a phone. Also I was sent a e sim that won’t activate on my phone. I want nothing to do with public mobile

Please open a ticket using the chatbot.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot gives an error message, please send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Ask the custoemr support agent to remove your payment card from the Public Mobile account so that you won't be charged any more. After your account goes into suspension, it will be closed in 90 days.

Re: Cancel service

Phil_Adelphus — Tue, 17 Oct 2023 20:15:16 GMT

@Gdub Did you port in a number from another provider? If so just ask your new provider to port it out from PM to them. That will close your PM account. Or do you just want to cancel without saving a phone number? Alternatively you could contact customer service and get both problems fixed by sending a private message here, or if still leaving ask them to remove your credit card from the account

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel service

HALIMACS — Tue, 17 Oct 2023 20:27:05 GMT

@Gdub

there seems to be a rash of customers giving up after very little effort.

indeed, if this is all it takes to have you split, it’s probably best you go to mobile service provider with a little more full service and pricing as opposed to a self serve/self-directed service like this.

If you want to take the bull by the horns and work through it, that’s what we are here for to help as we are other customers like you.

A lot of us have had service here for years with little to no issues.

Truth be told, I had more issues with my prior mobile service provider and the one before that, and they were first and second providers.

Re: Cancel service

Gdub — Tue, 17 Oct 2023 20:36:51 GMT

I have made an effort for 2 days, ever since the subscription was purchased. I can’t access the account because eversafe sends me a code to a number that was never attached to a phone.

Re: Cancel service

Gdub — Tue, 17 Oct 2023 20:39:43 GMT

I got a new number from public mobile that was never activated to a phone

Re: Cancel service

Phil_Adelphus — Tue, 17 Oct 2023 21:00:50 GMT

@Gdub Then if you are going to another provider, ask them to port the PM phone number, then your PM account will close. Your problems should be easily fixable by customer service though, did you send them a private messsage (the chatbot doesn't work reliably hence private message is better). Your account would have to be active in any case for the number to port.

Re: Cancel service

BKNS27 — Tue, 17 Oct 2023 21:23:01 GMT

@HALIMACS

That is because they are not computer/smartphone competent and no patience.

Re: Cancel service

HALIMACS — Tue, 17 Oct 2023 21:32:32 GMT

@Gdub wrote:
I have made an effort for 2 days, ever since the subscription was purchased. I can’t access the account because eversafe sends me a code to a number that was never attached to a phone.

Did you try tapping "Didn't get the code", after which an option to receive the code by e-mail should be displayed?

Re: Cancel service

HALIMACS — Tue, 17 Oct 2023 21:43:08 GMT

@BKNS27 wrote:
@HALIMACS
That is because they are not computer/smartphone competent and no patience.

There is a lot of truth to what you write @BKNS27 , but Public Mobile would never state that outright.

The key part - patience. It's something people choose to have, or not. They can always become competent if they want to learn.