@Sim- me lock

SLIMCUTE510 — Tue, 17 Oct 2023 19:30:37 GMT

Hi I have a cloud mobile plone and my boyfriend got it from his friend so I can't use it cause it ask for the SIM pin and I don't know it. I even active my new SIM card for this phone even gave the carrier the IEMI number about the plone so I can't used it. What can I do?

Re: @Sim- me lock

softech — Tue, 17 Oct 2023 19:39:14 GMT

@SLIMCUTE510

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased

Re: @Sim- me lock

hTideGnow — Tue, 17 Oct 2023 19:43:58 GMT

ho @SLIMCUTE510 Cloud mobile is US carrier and they still lock phones. You can call them back and ask them to unlock it or provide unlock code

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