topic Re: Data did not reset on billing in Get Support

Data did not reset on billing

User11133 — Tue, 17 Oct 2023 16:39:35 GMT

Hi,

I used my data allotment for September, but it has still not reset for October. I logged in today to see it marked as 1gb used. But I haven't been able to use any this month whatsoever. Any help?

Re: Data did not reset on billing

JRod — Tue, 17 Oct 2023 16:55:21 GMT

@User11133

When was your plan renewal supposed to take place? Does any of your service work after renewal?

When was the last time were you able to use your data?

You can click the little clock wheel beside your usage on the overview page to get the most up to data usage info:

The data usage tracking on PM has been very accurate in my experience but if you are confident that there is any discrepancies or if your data didn’t reset when it was supposed to you should reach out to customer service to investigate on their end.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Data did not reset on billing

Dunkman — Tue, 17 Oct 2023 17:00:34 GMT

@User11133

Check your payment cycle. It is every 30 days, not each month. When is the next payment due date?

I have a feeling that your plan has not renewed yet.

Re: Data did not reset on billing

User11133 — Tue, 17 Oct 2023 17:09:55 GMT

Supposed to reset on or around the 3rd. Was able to use data last month. No other problems with service.

"Data usage" showing full data use for the month. Detailed usage history shows very little (sub 30mb) actual usage.

Re: Data did not reset on billing

JRod — Tue, 17 Oct 2023 17:13:35 GMT

Please click this link below to message customer service to investigate:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Data did not reset on billing

hTideGnow — Wed, 18 Oct 2023 00:54:48 GMT

HI @User11133

don't just think "around the 3rd", PM's cycle is 30 days and so it renews on different date, will keep pushing up. Maybe you are now close to the end of a cycle and not just started one. Check the cycle start date again on My Account to confirm. And use Incognito/Private/Secret mode on your browser to login and check