topic Re: Total Chaos in Get Support

Total Chaos

operator101 — Tue, 17 Oct 2023 14:13:23 GMT

i just paid for a subscription and I am still not activated. I have a different number than when I last had service in August this year. I have a new Sim card yet not activated because I am unable to get things to work. my paid subscription is not linked to my account, therefore I am unable to proceed in setting up my service. I need this resolved today. As of now I am paying for a service I am unable to use. HELP PLEASE !!!!

Re: Total Chaos

hTideGnow — Tue, 17 Oct 2023 14:18:24 GMT

HI @operator101

do not activate your new sim card. For issue like that, activation the sim card is not the way

You need to login to My Account and change sim card. But I guess you cannot login My Account now. So, just submit a ticket with CS agent, tell them you have a new sim card, and an old account, provide them the old phone number and they can link them together for you

Please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Total Chaos

HALIMACS — Tue, 17 Oct 2023 15:01:28 GMT

Have you yet registered an ever safe profile?

I presume you did the activation on the Public Mobile app?

the above presumes you are a new (again) customer to Public Mobile, and not an existing customer looking to change your Sim card for some reason… is that the case?

Re: Total Chaos

BKNS27 — Tue, 17 Oct 2023 15:31:59 GMT

@operator101

Why don’t you just login your old account and make a payment or check to see if AutoPay/Subscribe is enabled?

Put the new inactivated SIM in a safe place.