topic Calls dropped in Get Support

Calls dropped

Ttal — Tue, 17 Oct 2023 13:17:24 GMT

How do i fix this?

Re: Calls dropped

HALIMACS — Tue, 17 Oct 2023 13:26:40 GMT

that’s a loaded question and could have anything to do with a reprovision of your Sim card to the area you are receiving calls from to environmental effects.

does this only happen in one area or all areas? Has it always happened or has it just started?

start by rebooting your device and resetting network connections. If that does not make a difference, are you able to test your Sim card in another device and make/receive calls to see if there’s any difference.

if all else, fails, contact customer support and ask that they reprovision your account

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Calls dropped

Ttal — Tue, 17 Oct 2023 13:31:01 GMT

Cant get through to customer support - keeps getting error

Re: Calls dropped

HALIMACS — Tue, 17 Oct 2023 13:34:51 GMT

@Ttal

if you are trying to use the chatbot to submit a support ticket, that has been broken for about six months, very regrettably.

Click on the link in my above message that describes how to contact a customer support agent.

Here it is again:

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.