topic Re: Porting number in Get Support

Porting number

CleanLiving — Tue, 17 Oct 2023 12:32:36 GMT

I AM EXTREMELY ANGRY AND FED UP WITH THIS SERVICE. MY NUMBER IS STILL SHOWING UP LISA LORD!!! IT IS STILL COMING UP AS THE WRONG NUMBER. I AM TRYING TO RUN A BUSINESS AND IT IS NOT WORKING WELL. I HAVE NO SERVICE COVERAGE IN MY AREA OR WIFI CALLING OPTION!!! I WANT A REFUND AND CANCEL MY SERVICE. I WANT TO KEEP MY PHONE NUMBER ###-###-#### PLEASE RELEASEIT IF I CAN GET REFUNDED

Re: Porting number

softech — Tue, 17 Oct 2023 12:32:00 GMT

@CleanLiving

are you getting incoming calls on your PM sim yet?

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Porting number

HALIMACS — Tue, 17 Oct 2023 12:32:44 GMT

@CleanLiving

yelling at us is not going to help. We are just other customers like you.

It is understandable that getting activated here and going can sometimes be frustrated. Can you tell us how far you’ve gotten? If you’d rather deal with customer support, I will explain below how:

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Porting number

HALIMACS — Tue, 17 Oct 2023 12:40:02 GMT

Your comment that you, “HAVE NO SERVICE COVERAGE IN MY AREA” is concerning @CleanLiving

Public Mobile utilizes both Telus and Bell network towers so coverage is quite broad across Canada, however, there are certainly dead spots in very rural or isolated areas.

Was that what you meant by that statement, Or just that you don’t have active service yet…