Unable to use data

dewlife — Tue, 04 Jan 2022 20:30:36 GMT

I just signed up with Public mobile for unlimited call, text and 2GB data plan. However my data is not working. Please suggest. I have LG V20 Phone

Re: Unable to use data

will13am — Sun, 11 Feb 2018 22:17:12 GMT

Assuming the account set up process went through without issue and the phone is able to connect to the network, the likely issue affecting data is the APN settings. Please take a look at this post and follow the steps to make sure the proper APN settings have been applied.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906

Re: Unable to use data

MoreYummy — Mon, 12 Feb 2018 02:39:41 GMT

If the outgoing call works, then need to setup APN.

Otherwise its phone setup issue. sim card, phone etc.

Re: Unable to use data

srlawren — Mon, 12 Feb 2018 18:27:04 GMT

@dewlife has this phone been used at another provider? Some LG models--and I'm not sure if the V20 is one of them but kind of think it might be--seem to require a factory reset in order for data to work after changing providers at least some of the time. Freedom/Wind seems to be one of the bigger ones that causes issues when leaving their network and using the phone elsewhere, they often need to be factory reset.

Obviously, this is an extreme that you'd probably rather avoid. I would try a few other things first:

1) If possible, if you have access to another phone that is compatible with the Telus network PM runs on (at least 850MHz and 1900MHz aka B2 and B5 3G network frequencies) and is either unlocked or is locked to Telus or Koodo, please try your SIM in that phone to see if you get data. If you do, then it's definitely an issue with your phone. If you don't, you may want to reach out to the moderator team to check your account to make sure things are okay on their end. Activation glitches do happen from time to time.

If you don't have access to another device (even for a few mins to borrow a friend's, colleague's, family member's device that meets the above criteria), then you may want to private message the moderators anyway just to double-check the activation. More info at the bottom of this reply.

2) Verify you've got your mobile data turned on (it's easy to turn it off by accident on many Android phones--I've done it a few times in the past on my old Moto X by accient so I speak from experience)

3) Check your APN settings as noted above

4) Can you find a Network Reset opiton in your phone's settings? I don't have an LG phone handy to look, but on my OnePlus 5T on Android Oreo, if I use the search feature in my settings app, I can easily locate it:

You will have to reconnect to all your Wi-Fi network(s) and Bluetooth device(s) afterward, but it's still less disruptive than a factory reset!

5) Probably time to try a factory reset. I understand LG has a proprietary backup app that can help you back up all the data you wish to keep, since factory reset will wipe your phone clean as if it just came out of the box. Do be sure to back up anything you want to keep that isn't already backed up or synced to a cloud-based service. Then reset.

Hopefully something in this list helps!

If you do want to reach out to the moderator team to check your activation status, here's all the info you need:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

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Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

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topic Unable to use data in Get Support

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