topic Re: Everything on this website is broken I can't log in in Get Support

Everything on this website is broken I can't log in

pleasehelp1 — Tue, 17 Oct 2023 02:27:30 GMT

I need to talk to a CSA. I bought a sim card and subscription but after I do initial login it won't let me login to eversafe or sign up either. I get the confirmation code and enter it and it keeps saying it's the wrong code.

I can't even submit a ticket to talk to a CSA because when I set my nickname it says there was an error to update my nickname.

What am I supposed to do when I can't even reach anyone at this service? I paid money and I have no access to my account.

Re: Everything on this website is broken I can't log in

softech — Tue, 17 Oct 2023 02:30:05 GMT

@pleasehelp1

try again using the app and see if it helps

if the login issue persists, you can message support here and they can sort it out

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Everything on this website is broken I can't log in

AlFofo — Tue, 17 Oct 2023 02:57:06 GMT

I am having the same issue with two separate accounts. Very annoying!

Re: Everything on this website is broken I can't log in

Madoo — Tue, 17 Oct 2023 02:57:59 GMT

Same thing happened to me and deducted twice , but still I coudn't able to login. I get the confirmation code and enter it ...and it keeps saying it's wrong .

Re: Everything on this website is broken I can't log in

AlFofo — Tue, 17 Oct 2023 02:58:49 GMT

Support chatbot tells me to login and create a support ticket when the very problem I need help with is that I can't login. So much for A.I.

Re: Everything on this website is broken I can't log in

hTideGnow — Tue, 17 Oct 2023 03:08:29 GMT

HI @AlFofo

don't worry about chatbot and My Account login, just submit a ticket using direct message without all those troubles:

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437